Have a Question About FurryFreshness? 

You can call us at 866-693-8779 or email at info@furryfreshness.com

Here are some commonly asked questions:

Q. Is there anything that can come out of my pet that FurryFreshness CAN'T remove?

A. No! FurryFreshness will 100% remove any type of liquid or substance that can come from your pets and or family members. 

Q. Does FurryFreshness work on cat stains and odors?

A. Yes! FurryFreshness works very well on cat stain stains and odors and we even have a Feline Formula which is packaged specifically for cat owners. We just ask that you keep in mind that cat urine is one of the strongest scents you will have to remove so more product and applications will be needed to remove that smell. Be patient but it WILL work!

Q. Will FurryFreshness work on hardwood, tile, concrete and or laminate flooring?

A. Yes, FurryFreshness will work on all of these flooring however we recommend that you spray the problem areas and let the product sit for about 10-15 minutes. After this time go in and wipe the product up completely with a wet towel or a mop. Reapply as needed.

Q. I have a cat and a dog - which FurryFreshness formula should I buy?

A. Either formula will work great for both cat and dog stains. The formulas themselves are very similar the focus is more on the packaging as the original formula only has the dog on the front - we wanted to be more fair and offer a bottle with a cat for all of our feline owners. 

Q. Will FurryFreshness work on older stains?

A. Yes FurryFreshness will work on older stain as well as new stains! Keep in mind with older stains you may need to do a few applications especially if other products have already been used. 

Q. How much FurryFreshness do I need to use on each stain?

A. You want to be sure that you are heavily saturating each stain with enough product for FurryFreshness to work its magic. We typically recommend 15-20 sprays per 1 square foot of stain with reapplications every 6 hours. 

Q. Does FurryFreshness require any scrubbing?

A. In most cases no. A simple spray and walk away will remove most of your stain and smells. For tougher situations, multiple applications and light scrubbing may be necessary.

Q. Can I use FurryFreshness in a carpet cleaner?

A. Yes you can use FurryFreshness in a carpet cleaner. Here is how we recommend you do so;

1) Put the product into the carpet cleaner at full strength. Do not dilute with water as it can contaminate the solution and compromise it! 

2) Run the cycle in the desired areas but do not suck it back up!

*Keep in mind that the odors are going to get stronger after application. This means the product is working as it is breaking down the solid bacterias in your carpet and releasing them as molecules into the air. The odors will only last for about 24 hours.

3) Allow the product to sit in the carpet for 12-24 hours before sucking it back up! The longer you can leave it sit the better. Avoid contact with the areas when wet and if available use a ceiling fan to ventilate the room or open a window or door! 

4) Repeat if necessary. 

Q. Does FurryFreshness have a scent?

A. FurryFreshness does not have a smell at all - it is completely odorless thus never masking a smell but completely removing the odor causing bacterias behind it. 

Q. What ingredients make up FurryFreshness?

A. FurryFreshness contains an oxidizer, surfactant, stabilizer and other inerts. FurryFreshness uses a proprietary form of stabilized oxygen (as bacteria cannot grow when oxygen is present) to break down and vaporize the bacteria causing the stains and smells. This is why airborne smells may temporarily become worse after spraying FurryFreshness as the bacteria has been extracted and is in the process of vaporizing. Our oxygen solution does not contain ANY harsh chemicals, dyes and is completely scent-free therefore it is safe to use around children, pets and plants.

Q. Is there anything I can't use FurryFreshness on?

A. We do not recommend you use FurryFreshness on leather, wool, silk or suede. If you are ever concerned about a surface we recommend doing a test strip in a small area and wait 6 hours to see how it reacts.

Q. Can I use FurryFreshness on my furniture?

A. Yes you can use FurryFreshness on most furniture and upholstery. We do not recommend you use FurryFreshness on leather, suede or wood finished furniture. 

Q. Where can I purchase FurryFreshness?

A. Currently we sell exclusively online via this website and Amazon. We are looking to get into more pet stores, vets, groomers, boutiques in the upcoming year. Once we are in more local shops we will post by state where you can find us locally! 

Q. Do you offer wholesale?

A. Yes we do offer wholesale! Contact us below or send an email to sales@furryfreshness.com with some information on your business to be considered. 

Q. How long until I receive my FurryFreshness order?

A. We ship all orders via USPS Priority Mail which takes 1-3 business days. Pre-shipment can take anywhere from 1-5 business days depending on how many orders we have to get out and if we get backed up. For questions regarding your order status - feel free to contact us individually.

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